Privacy Policy

1. Contact Information

This website and all associated subdomains are owned by Fenixco NV.

We respect your privacy. By using this website or providing us with personal information, you agree to this Privacy Policy.

This Privacy Policy governs the processing of personal data by the data controller, FENIXCO NV/SA, with its registered office at Brusselsesteenweg 119, 9090 Melle.

We comply with the European Regulation 2016/679 of April 27, 2016, concerning the protection of personal data, and we are responsible for processing your personal data under the General Data Protection Regulation (GDPR).

2. Data We Collect

2.1. Personal Data

We declare that we do not collect more data than necessary to fulfill our contractual obligations and legal responsibilities.

Below is a non-exhaustive list of the personal data we may process:

First and last name; gender; date and place of birth;
Address details; telephone number and email address; bank account number;
IP address; internet browser and device type;
Other personal data that you actively provide, for example, by creating a profile on this website, in correspondence, or by telephone;
Data about your activities on our website;
Data about your browsing behavior across different websites (for example, because this company is part of an advertising network).

Our website and/or service does not intend to collect data about website visitors under 16 years of age unless they have permission from a parent or guardian. However, we cannot verify the age of visitors. Therefore, we encourage parents to be involved in their children’s online activities to prevent data collection about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us, and we will delete this information.

2.2. Cookies

This website uses cookies. A cookie is a small file that is sent with certain pages from this website and stored by your browser. How this website uses cookies is explained in our cookie statement.

3. Purpose, Legal Basis, and Duration of Data Use

We process your personal data for the following purposes:

Sending various forms of communication (e.g., mailings, newsletters, brochures, magazines, etc.);
To be able to call or email you if necessary to carry out our services;
To inform you about changes to our services and products;
To give you the option to create an account;
Collecting and storing personal data through cookies is intended to record individual preferences, questions, and complaints and use them for communication with the customer and to personalize pages for future visits to the website;
To answer your questions and execute the tasks you assign to us.

Personal data is processed based on Article 6.1 of the Regulation.
Specifically, we process your personal data based on your consent, because it is necessary for the performance of a contract, to comply with a legal obligation, or to pursue a legitimate interest (such as helping you with our products or services and for our own commercial purposes).
If personal data is processed based on Article 6.1(a) consent, you always have the right to withdraw your consent.

Personal data is retained and processed by us for a period necessary in relation to the purposes of the processing and based on our potential contractual relationship.

4. Sharing Data with Third Parties

The data you provide to us may be shared with third parties if necessary to achieve the purposes described above.
We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Furthermore, we will not share your data with third parties unless required by law (such as in the context of a police or judicial investigation) or if you give us permission to do so. This consent can be withdrawn at any time without affecting the lawfulness of the processing based on the consent before its withdrawal.

5. Security Measures

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not adequately protected or there are indications of misuse, please contact us.

6. Your Rights

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by us, as well as the right to data portability. This means you can request us to send the personal data we have about you in a computer file to you or another organization you have specified.

You can send a request for access, correction, deletion, data transfer of your personal data, withdrawal of your consent, or objection to the processing of your personal data to info@fenixco.eu. We will respond as quickly as possible, but within 30 days at the latest.

You have the right to file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274.48.00, Fax +32 (0)2 274.48.35, email: commission@privacycommission.be.

7. Changes

This Privacy Policy may be updated. We recommend that you regularly review this Privacy Policy for any changes.